FAQs
Frequently Asked Questions (FAQs)
Ordering & Payment
Q1. Do I need an account to place an order?
A: No, you can easily place an order as a guest without creating an account.
Q2. What payment methods do you accept?
A: We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
Q3. How secure is my online order?
A: When purchasing online, all of your personal and credit card information is entered into a secure web page utilizing SSL (Secure Sockets Layer) encryption. Your information is SSL-encrypted and sent directly to our credit card provider's network for authorization, ensuring your details are not stored on our servers.
Q4. How should I set my shipping address?
A: All required information, including the shipping address, must be entered using the standard English (Latin) alphabet. Please avoid special characters or characters specific to other writing systems to ensure accurate processing and shipping.
Shipping & Tracking
Q5. When will my order arrive?
A: Delivery time depends on the shipping option you selected at checkout. Please refer to our detailed Shipping Policy for estimated timeframes. We are not responsible for delays caused by customs processing in the destination country.
Q6. How do I track my order?
A: We will email you the tracking information as soon as your order has been shipped. If you have any issues accessing your tracking details, please contact us directly.
Returns & Support
Q7. What should I do if my order has missing items?
A: If you notice that items are missing from your package, please contact our support team immediately for assistance.
Q8. How do I return an item?
A: If you are not satisfied with your purchase and wish to return an item, please contact us within 14 days of receiving your order to initiate the process. All returns must be in their original condition with packaging intact.
Contact for All Inquiries:
Email: wuyuosnshop01@gmail.com